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Off-Topic After Action Report - A question to military people

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mikhael

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Hi all.
I would like to improve performance of my team in work and I thought that incorporating an After Action Review would be a good idea. My question is what kind of questions should be asked during an AAR and what good practices about running the report/review you have?
 
Sometimes called a "hot wash"

What happened? Did we identify the right plans and procedures to follow? Did we follow them? What went right? (Give credit to good performers!) What went wrong? Of the "what went wrong" - what are the root causes (Plans/procedures are inadequate or incorrect? Or did we just not follow them? If not, why?) What fix actions do we need to put in place? Who needs to approve the changes? How are we going to follow up to make sure the fix actions are actually put in place, that they "stick", and that they were successful in solving the problems?
 
One important thing my unit did with After Action Reports was to ensure that every team member, regardless of time in service, position on team and regardless of rank had an equal say in what they observed and had to report. Far to often what is observed by junior personnel gets pushed to the side and only the opinion of more seasoned personnel are taken serious.
 
Ask specific questions - try to be as specific as possible. Use evidence to back up claims. Don't add an emotional element - the more data-driven it can be the better. For example "Joe was too slow getting into position" could be turned into "Fire Team Bravo took 10 minutes to move into position." This removes the emotional layer that Joe (and his team) would react to, while still acknowledging the deficit. Instead of asking why it took so long, ask specifics to build on that why - Did they take too long because of deficit physical fitness? Poor map reading? Unexpected obstacle (wait... that 10' ditch isn't on the map!)? Lack of understanding the mission? Lack of skill in deploying XYZ? The trucks dropped them off 1km out instead of 400m out? This allows for a complete picture to be developed and not just a sounds-good-assumption - too slow because Joe is a fat butt turns into a non-hostile evidence-based problem (which may or may not in fact support the initial claim that Joe needs to lose 20lbs and train his running game).

A strategy for this is asking the 5 Whys.

What happened: Fire Team Bravo took 10 minutes to get into position.
Why? They moved too slow.
Why? They're out of shape.
Why? They haven't been doing PT.
Why? Company PT has been suspended due to COVID.
Why? Potentially unsafe to exercise as a group.

So now we have the problem and, through a course of questions, we have identified the root of the problem. From here we can come up with a real solution that addresses the actual issue. Of course, we could reframe this line of questioning if they hadn't been slow due to fitness, but the example works. Some say this is unnecessary and annoying, and in the given example it might seem like it is overworking the problem, but maintaining this structure can help and make sure we don't miss something. It also leads to solutions at multiple levels - perhaps Joe and his team need to support from their platoon sgt on developing fitness among the restrictions, but also perhaps the company needs to game plan strategies to prevent this from occurring with the less individually motivated members. (And although this tactic is called the 5 why's, you don't always have to ask why 5 times - sometimes you get your root sooner.)

Basically - what was supposed to happen, what did happen, and why was there a difference. That builds the theme. From there, you can look at what worked and what didn't, attempt to identify a cause for those, and then replan how you would do it next time, preserving what went right and improving where possible.

Also, AARs are not just a military thing. They are frequently used in the business setting. I participated with them in the military, but I've conducted them in manufacturing. They're slightly different, but the gist is the same.
 
Ask specific questions - try to be as specific as possible. Use evidence to back up claims. Don't add an emotional element - the more data-driven it can be the better. For example "Joe was too slow getting into position" could be turned into "Fire Team Bravo took 10 minutes to move into position." This removes the emotional layer that Joe (and his team) would react to, while still acknowledging the deficit. Instead of asking why it took so long, ask specifics to build on that why - Did they take too long because of deficit physical fitness? Poor map reading? Unexpected obstacle (wait... that 10' ditch isn't on the map!)? Lack of understanding the mission? Lack of skill in deploying XYZ? The trucks dropped them off 1km out instead of 400m out? This allows for a complete picture to be developed and not just a sounds-good-assumption - too slow because Joe is a fat butt turns into a non-hostile evidence-based problem (which may or may not in fact support the initial claim that Joe needs to lose 20lbs and train his running game).

A strategy for this is asking the 5 Whys.

What happened: Fire Team Bravo took 10 minutes to get into position.
Why? They moved too slow.
Why? They're out of shape.
Why? They haven't been doing PT.
Why? Company PT has been suspended due to COVID.
Why? Potentially unsafe to exercise as a group.

So now we have the problem and, through a course of questions, we have identified the root of the problem. From here we can come up with a real solution that addresses the actual issue. Of course, we could reframe this line of questioning if they hadn't been slow due to fitness, but the example works. Some say this is unnecessary and annoying, and in the given example it might seem like it is overworking the problem, but maintaining this structure can help and make sure we don't miss something. It also leads to solutions at multiple levels - perhaps Joe and his team need to support from their platoon sgt on developing fitness among the restrictions, but also perhaps the company needs to game plan strategies to prevent this from occurring with the less individually motivated members. (And although this tactic is called the 5 why's, you don't always have to ask why 5 times - sometimes you get your root sooner.)

Basically - what was supposed to happen, what did happen, and why was there a difference. That builds the theme. From there, you can look at what worked and what didn't, attempt to identify a cause for those, and then replan how you would do it next time, preserving what went right and improving where possible.

Also, AARs are not just a military thing. They are frequently used in the business setting. I participated with them in the military, but I've conducted them in manufacturing. They're slightly different, but the gist is the same.
Nice 5 why’s example.
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