Poor Customer Service


First Timer
I recently ordered a KB from StrongFirst. After waiting a few weeks for it to arrive I started to inquire as to it's whereabouts. No tracking number was provided and it took numerous emails to receive a response from anyone in customer service. I was told it was lost and that another one would be sent out with a tracking #. Once again, a tracking number was not provided and this prompted more emails to customer service from me. 5 weeks later the KB finally showed up and looking at the shipping I realized it was shipped from a city only one hour away from me. Pretty unsatisfactory experience to say the least. I was considering signing up for a certification course but after this i'm having second thoughts.

Steve Freides

Forum Administrator
Senior Certified Instructor
@JayP, welcome to the StrongFirst forum. I'm very sorry you had a bad experience here. If you'd be good enough to check your Inbox here, I will give you my email and we can continue the conversation there. I'll do my best to get to the bottom of this so that it doesn't happen again.




My Third Post
Elite Certified Instructor
@JayP, how the 20kg bell treating you? If you would be so kind to write a quick follow-up here as to how StrongFirst resolved your customer service issue, I would be very grateful. Please let me know if you have any questions. Thank you! Amanda @ SFHQ.
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